POLICIES
SHIPPING, WARRANTY, RETURN AND PRIVACY POLICY
AIRCARE® is a registered brand of Essick Air Products, Inc. or “Essick Air®.”
Last Updated: April 2, 2025.
SHIPPING POLICY
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically be computed during checkout prior to completion of your order.
If you choose to expedite your shipping method, your order must be received and clear credit authorization by 10 a.m. CST, or your order may not be processed until the following business day. Business days are Monday through Friday, excluding federal holidays within the United States.
P.O. Boxes
Essick Air® does not ship to P.O. Boxes.
Alaska or Hawaii
Essick Air® will ship to Alaska or Hawaii. Please call 1-800-547-3888 for special freight rates.
Changing Your Order
Most orders are immediately transmitted to our warehouse, where they are quickly processed and shipped. Please see our Returns and Warranties section for more detailed information.
Order Status
After you place your order, you'll receive emails about your order.
Order Confirmation
This email tells you that we have received and are processing your order. Keep this email for your records; it contains your order number.
Payment
The following payment options are available to you on www.aircare.com:
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Visa
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MasterCard
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American Express
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Discover
WARRANTY POLICY for the United States and Canada
SALES RECEIPT REQUIRED AS PROOF OF PURCHASE FOR ALL WARRANTY CLAIMS.
You may be asked to provide photographs and videos of your product.
This warranty against defects in workmanship and materials is extended by Essick Air® when the unit is installed and used under normal conditions as follows:
Ultrasonics and Steam Humidifiers:
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One (1) year from the original date of purchase, and
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Thirty (30) days from the original date of purchase for demineralization cartridges, which are considered disposable components and should be replaced periodically.
Evaporative Humidifiers:
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Two (2) years from the original date of purchase, and
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Thirty (30) days from the original date of purchase for wicks and filters, which are considered disposable components and should be replaced periodically.
Parts & Accessories:
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Ninety (90) days from the original date of purchase on replacement parts, and
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Thirty (30) days from the original date of purchase for wicks and filters, which are considered disposable components and should be replaced periodically.
Essick Air® will replace the defective part/product, with return freight paid by Essick Air®. It is agreed that such replacement is the exclusive remedy available from Essick Air® and that TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESSICK AIR® IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGE OR LOSS OF PROFITS OR REVENUES.
Exclusions from this warranty: Because Essick Air® cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to products that were purchased from Essick Air® or an Essick Air® authorized seller in the United States of America or Canada, unless otherwise prohibited by law. We reserve the right to reject the warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. We are not responsible for normal and/or periodic replacement of wicks and filters. We are not responsible for any incidental or consequential damage from any malfunction of the product.
This warranty does not apply to, nor are we responsible for any incidental or consequential damages or defects resulting from accident, misuse, alterations, unauthorized or individual service or repair, unauthorized use, mishandling, unreasonable use or abuse (including failure to perform reasonable maintenance), normal wear and tear, or where the connected voltage is more than 5% above the nameplate voltage, nor where the equipment or parts were improperly installed, wired, or maintained in violation of the owner’s manual. Alterations include the substitution of non-Essick Air®/AIRCARE® component parts with Essick Air®/AIRCARE® component parts, including, but not limited to, demineralization cartridges, filters, wicks and bacteria treatment.
We are not responsible for any damage from the use of essential oils, water softeners or treatments, chemicals or descaling materials. They may damage the plastic, cause leaks, and will void your warranty. We are not responsible for the cost of service calls to diagnose the cause of trouble, or labor charge to repair and/or replace parts. No employee, agent, dealer or other person is authorized to give any warranties or conditions on behalf of Essick Air®.
Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The disclaimers, exclusions and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec). Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the product and is not transferable.
How to obtain service under this warranty:
Within the limitations of this warranty, purchasers with inoperative units should contact customer service for instructions on how to obtain service under this warranty as listed above.
Customer Service:
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800-547-3888
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Essick Air®
5800 Murray Street
Little Rock, AR 72209
RETURN POLICY for the United States and Canada
This warranty gives the customer specific legal rights, and you may also have other rights which vary from province to province or state to state. To the extent Essick Air®, or a third party, offers an extended warranty, the terms of any such extended warranty are separate and apart from this warranty, and the failure to sign-up for any extended warranty does not diminish your rights under this warranty.
Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of the warranty shall remain in effect.
Register your product at AIRCARE.com. Failure to complete the registration form does not diminish your warranty rights.
Q: What is your return policy for merchandise purchased on www.aircare.com?
A: Essick Air® accepts returns for all products purchased on www.aircare.com excluding shipping charges. A 15% restocking fee applies to all returns. You may return your purchase within 30 days from date of purchase for a refund.
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Merchandise may be refunded with a receipt and must be in new and unused condition in its original packaging.
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Purchase prices will be honored for all merchandise exchanges or refunds with a receipt.
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All merchandise purchased through Essick Air® that is damaged in shipping will be replaced or refunded the amount of the valued purchased. Price adjustments will be made for product not being returned in resalable condition.
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If you need assistance with the return of a product please contact customer service at:
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800-547-3888
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Essick Air®
5800 Murray StreetLittle Rock, AR 72209
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Return Merchandise Authorization "RMA" Request Form Policy
Q: What is your return or exchange policy for merchandise that was purchased through a retailer?
A: You are encouraged to contact customer service before returning your product to the retailer.
Q: Will I be able to return merchandise that is out of warranty?
A: No. Any purchases out of warranty will not be eligible for a refund.
Q: Can I exchange my purchase for something else?
A: No. Essick Air® does not accept exchange requests. However, our customer service representatives will be happy to assist with your return and place a new order over the phone.
Q: If I give my unit away or sell it, does the warranty transfer with the unit?
A: The warranty applies only to the original purchaser of the product when it is purchased from a registered brand of Essick Air Products, Inc. or one of our authorized retailers/dealers.
Q: What will void my warranty?
A: The warranty will be null and void if purchaser attempts to repair or replace any mechanical or electrical parts.
PRIVACY POLICY
Q: What personal information is collected through www.aircare.com?
A: When ordering or registering online, the following information is collected: customer name, email address, mailing address, phone number, and credit card information.
Google, as a third-party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Q: How is my personal information used?
A: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Any of the information we collect from you may be used in one of the following ways:
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Personalize your experience (your information helps us to better respond to your individual needs)
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Improve our website and customer service (we continually strive to improve our website offerings based on the information and feedback we receive from you; your information helps us to more effectively respond to your customer service requests and support needs)
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Process transactions
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Administer a contest, promotion, survey, or other site feature
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Send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, and related product or service information.
Note: If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.
Q: How do we protect your information?
A: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems and required to keep the information confidential.
After a transaction, your private information (credit card numbers) will not be stored on our servers.
Q: Do we use cookies?
A: Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting customer service.
Q: Do we disclose any information to outside parties?
A: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
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800-547-3888
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Essick Air®
5800 Murray Street
Little Rock, AR 72209
United States
